Privacy Policy

Royal Residencia — www.royalresidencia.com

Last updated: July 6, 2026

Royal Residencia (“Royal Residencia,” “we,” “us,” or “our”) operates www.royalresidencia.com (the “Site”) to showcase our residential and commercial housing projects in Lahore, Multan, and Harappa-Sahiwal, and to let visitors submit inquiries about plots, payment plans, and site visits. This Privacy Policy explains what personal information we collect through the Site, how we use it, and the choices you have.

Information you provide to us

When you fill out a form on the Site — such as “Write Us a Query,” a contact form, a brochure download, or a request for a quote or payment plan — we collect the information you submit, which may include:

• Full name
• Phone number and/or WhatsApp number
• Email address
• City or area of residence
• The project, plot size, or payment plan you’re inquiring about
• Any other details you choose to include in your message

Information collected automatically

When you browse the Site, we and our service providers may automatically collect:

• IP address, browser type, and device/operating system information
• Pages viewed, time spent on pages, links clicked, and referring website
• Approximate location (derived from IP address)
• Cookie and advertising identifiers (see Section 3 below)

We use the information we collect to:

• Respond to your inquiries about plots, projects, pricing, and payment plans
• Contact you by phone, WhatsApp, SMS, or email regarding your query or booking
• Send you brochures, project updates, and marketing communications about Royal Residencia projects
• Improve the Site’s content, layout, and user experience
• Run and measure the performance of our advertising campaigns, including retargeting ads shown to you on other platforms
• Comply with legal obligations and protect against fraud or misuse of the Site

We use cookies and similar tracking technologies, including the Meta (Facebook/Instagram) Pixel and Google Ads/Analytics tags, to:

• Understand how visitors use the Site
• Measure the effectiveness of our marketing campaigns
• Show you retargeted ads for Royal Residencia projects on Facebook, Instagram, Google, and other platforms after you’ve visited the Site
• Build lookalike or custom audiences for advertising purposes based on Site visitors

These tools may collect information about your visit and share it with Meta and Google under their respective privacy policies and terms. You can control cookies through your browser settings, and you can manage ad personalization directly through your Facebook, Instagram, or Google account settings. Disabling cookies may affect how the Site functions.

We do not sell your personal information. We may share it with:

• Our sales, marketing, and customer support staff, to follow up on your inquiry
• Service providers who help us operate the Site, host data, send communications, or run advertising campaigns (e.g., Meta, Google, email/SMS/WhatsApp service providers)
• Authorized dealers or channel partners, where relevant to a specific project inquiry
• Government authorities or regulators, where required by law
• A successor entity, in the event of a merger, acquisition, or sale of business assets

We retain your information for as long as needed to respond to your inquiry, manage any booking or transaction, and for legitimate marketing and record-keeping purposes, unless you ask us to delete it sooner or a longer retention period is required by law.

• You can ask us to update, correct, or delete your personal information by contacting us using the details in Section 9.
• You can opt out of marketing emails or messages by following the unsubscribe instructions included, or by contacting us directly.
• You can control cookies and ad tracking through your browser and through your Facebook/Instagram and Google ad settings.

We use reasonable administrative and technical safeguards to protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

The Site may contain links to third-party websites, including social media pages, virtual tour providers, or partner sites. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies separately.

If you have questions about this Privacy Policy or how we handle your information, you can reach us at:

• Royal Residencia Housing Scheme, New Defence Road, Lahore, Pakistan
• Phone: +92 (42) 111 001 002
• Email: marketing@royalresidencia.com

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.